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What to Do When the Police Arrive


What to Do When Police Arrive During an Active Shooter Situation

When law enforcement arrives at an active shooter scene, their top priority is stopping the threat. That means they may move past people who need help in order to neutralize the shooter first. More officers will arrive to assist with the injured and clear the area, but in those first critical moments, their focus is on stopping the attack.

Here’s what you need to know to stay safe and assist law enforcement.


  • Officers will not stop to help the injured until the shooter is neutralized. 
    Their priority is Stop the killing, then stop the dying.
  • Additional officers will provide medical aid and help clear the scene once it’s safe.
  • They will conduct a thorough search to ensure all threats are eliminated and locate anyone who may need assistance.

How to Ensure Officers Recognize You as a Non-Threat

In a chaotic situation, police must quickly distinguish between threats and civilians. Make sure they immediately see that you are not a danger.

  • Keep your hands visible at all times.
  • Put down anything in your hands, such as bags or jackets.
  • Raise your hands with fingers spread—this is a universal sign that you are unarmed.
  • Do not point, scream, or make sudden movements.
  • Do not grab onto officers or make any unexpected gestures toward them.

Sudden movements can be misinterpreted, so move slowly and deliberately at all times.


How You Should Respond

Stay Calm and Follow Instructions - Panic is natural, but staying as calm as possible will help you make better decisions. Take deep breaths, focus, and listen carefully to police instructions.

Do Exactly As Instructed - Officers are trained for these situations. They will issue clear, direct commands to keep you safe and take control of the situation. Follow them immediately without hesitation.

Do Not Approach Officers - Officers will be focused on identifying threats and neutralizing the shooter. Running toward them or grabbing onto them could be dangerous and create confusion. Wait for instructions.

If You're Hiding, Stay Hidden Until Given the All-Clear - Even if things seem quiet, do not leave your hiding place until law enforcement confirms it’s safe. Emerging too soon could put you in danger.

If You Have Useful Information, Share It - If it’s safe to do so, tell officers anything that can help them locate the shooter, such as:

  • The shooter's last known location
  • A description of their appearance
  • The type of weapon they are carrying

If You’re Told to Evacuate
  • Move quickly, but stay calm.
  • Leave belongings behind. Your safety is the only priority.
  • Follow the designated evacuation routes or the officers’ directions.
  • Do not stop until you are in a safe area.

After the Scene is Secured

Once law enforcement confirms the threat is over, they will begin an investigation. This may include:

  • Clearing the area to ensure no remaining threats.
  • Providing medical assistance to the injured.
  • Interviewing witnesses to understand what happened.

If you saw something important, cooperate fully and provide as much detail as possible. Your information can help prevent further harm and aid in the investigation.


In an Active Armed Offender scenario a police officer’s priority is to protect lives. One of their priority actions to achieve this will be to locate the offender and effectively manage that threat as quickly as possible, which could mean initially moving past people who need help.

As more police resources become involved they will attempt to quickly provide support and guidance to persons affected by the incident.

At some stage they will conduct a ‘clearance’ search of the location to ensure that all persons involved or impacted by the incident are located, and to make the scene safe.

When the police arrive, it's crucial to follow their instructions carefully and quickly.

Remember that the first officers on the scene will focus on stopping the shooter, not assisting the injured: In an active shooter situation, the immediate priority for law enforcement officers is to stop the shooter and neutralize the threat to prevent further harm. While they will do their best to assist the injured once the scene is secure, their primary focus will be on ensuring the safety of everyone in the area and stopping the threat as quickly as possible.

Remain Calm: It's natural to feel panicked or scared during an active shooter situation, but staying calm can help you think more clearly and react appropriately. Take deep breaths and focus on the steps you need to take to stay safe.

Do Exactly as Instructed: Law enforcement officers are trained to handle high-stress situations like active shooter scenarios. They will give you instructions designed to keep you safe and secure the area. Follow their commands promptly and without question.

Do Not Approach Officers: Law enforcement officers will be focused on neutralizing the threat posed by the shooter and ensuring the safety of everyone in the area. Approaching them could inadvertently put yourself or others at risk. Instead, wait for instructions and follow them carefully.

Wait for the police to give the all-clear if you're hiding: If you find yourself hiding during an active shooter situation, it's important to remain hidden until law enforcement gives the all-clear. Even if you believe the danger has passed, it's best to wait for confirmation from the authorities before emerging from your hiding place. This ensures that you do not inadvertently expose yourself to further danger or interfere with law enforcement operations.

If possible, inform the police about the shooter's last location and describe them and their weapons: Providing law enforcement with information about the shooter's last known location, as well as a description of their appearance and the weapons they are carrying, can be invaluable in helping them locate and neutralize the threat more effectively.

Keep Your Hands Visible: Law enforcement officers arriving at the scene of an active shooter situation are trained to quickly assess threats. Keeping your hands visible helps them distinguish you from any potential threats and reduces the risk of misunderstanding or accidental harm.

  • Put down any items in your hands (i.e., bags, jackets).
  • Raise your hands and spread your fingers fingers. (This is the universal sign for I'm not a threat to the police)
  • Keep your hands visible at all times.
  • Avoid pointing, screaming and/or yelling.
  • Avoid making quick movements toward officers such as holding on to them for safety.

Avoid Sudden Movements: Sudden movements can be perceived as threatening, especially in a tense situation. Any sudden actions could potentially escalate the situation or lead to confusion. Move slowly and deliberately, following the instructions of the officers.

Evacuate if Instructed: If law enforcement instructs you to evacuate the area, do so calmly and quickly. Leave any belongings behind and follow the designated evacuation routes if they are provided. Avoid stopping to gather personal items or belongings, as your safety is the top priority.

Cooperate Fully: Once law enforcement has secured the scene and you are safe, it's important to continue cooperating with them as they conduct their investigation. This may involve providing a statement about what you witnessed during the incident or answering questions to assist with their inquiries. Be patient and understanding during this process, as it is necessary for law enforcement to gather information and ensure that the situation is fully resolved before allowing everyone to leave safely.

By following these guidelines, you can increase the likelihood of a safe outcome in an active shooter situation and assist law enforcement in their efforts to neutralize the threat and protect lives.

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